Customer Service


SHIPPING & DELIVERY

Priority Mail Flat Rate Shipping
Priority Mail Flat Rate service offers 2-3 day service to most domestic destinations, 4lb. weight limit applies.
Domestic Priority Mail ($4.95)
International Priority Mail ($11.95 to Canada and Mexico)
$13.95 to all other countries

Express Mail Flat Rate Shipping
With the Express Mail Flat Rate envelope, you get our fastest service with overnight delivery to most U.S. addresses including PO Boxes and military addresses all for one low, flat rate.
Domestic Express Mail ($18.30)
International Express Mail ($26.95 to Canada and Mexico)
$29.95 to all other countries

 

PRIVACY & SECURITY

What information do we collect?
We collect information from you when you register on our site, place an order, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To better personalize your experience
  • To improve our website’s functionality
  • To improve customer service
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
  • The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our website's privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us at info@banditacouture.com

 

RETURNS & REPLACEMENTS

All sales are final. No refunds. We will exchange the size or style if it's within 30 days of your delivery date. All items must have tags and liners in place. Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. If we receive such goods your account will be charged $15 and the items will be returned to you.  

Once we receive your return, it will take us approximately 3 business days to inspect it. Once inspected, you will be issued your exchange item. 

If you have any questions or require additional assistance, please email us at info@banditacouture.com

Please note: The above refers to web and mail order purchase only. We regret that such orders cannot be returned to any of our boutiques/stores.

 

PAYMENT, PRICING & PROMOTIONS

We accept the following credit cards at BanditaCouture.com
  • VISA
  • American Express
  • MasterCard
  • Discover
  • Paypal

We collect sales tax in the following states:
AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Prices valid on web purchases only.